CX analytics is a lot like teenage sex: everyone’s talking about it, but few truly understand it, and almost no one is great at it. Having guided countless CX professionals and written two books on the topic, I’ve seen the gap between the promise of CX and its actual impact.
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Proven ways that crack the code of marketing growth. AI designed to pinpoint the root cause of outcomes. Forward-thinking. Scientific. Bold.
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Frank Buckler
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